Customer Onboarding Specialist

23 hours ago

Athens, Attica, Greece Sphynx Full time

Responsibilities

  • Work closely with the sales team to understand customer requirements and provide technical solutions that meet their needs.
  • Drive execution of kickoff calls, technical scoping sessions, solution utilization, and integrations
  • Define and lead outcome-driven onboarding strategies for enterprise cybersecurity clients.
  • Collaborate with internal teams (sales, security engineers, product, support) and external client stakeholders to ensure alignment and smooth hand-offs.
  • Diagnose and resolve onboarding roadblocks—technical, process-related, or organizational.
  • Develop and deliver focused workshops on platform use cases and best practices to key client teams.
  • On-site visits to the client, to support with the onboarding process.
  • Create and maintain onboarding materials: slides, project plans, status reports, and knowledge transfer documentation.
  • Identify risks and opportunities during onboarding, escalating as needed and proposing mitigation strategies.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 4+ years in cybersecurity, SecOps, threat intelligence, technical consulting, or related fields.
  • Strong project management skills (PMP, CSM, or experience running technical implementations).
  • Hands-on experience with cybersecurity platforms; comfortable leading live demos, scoping technical integrations, and training.
  • Experience in conducting assessments according to security standards (e.g., ISO27001, NIS2).
  • Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Demonstrated ability to work collaboratively with cross-functional teams.
  • Strong problem-solving skills and aptitude for understanding customer needs.
  • Capable of managing multiple clients and timelines in a fast-paced environment.

Preferred Qualifications

  • Experience in project management in related IT fields  or consulting is highly desirable.
  • Familiarity with Agile methodologies is a plus.
  • Technical certifications, Cybersecurity certifications  relevant to the domain (e.g., ITIL, CompTIA Security+) will be an added advantage.

Benefits

  • Competitive remuneration package adjusted to proven skills and experience;
  • Excellent working conditions;
  • Exposure to training and professional development capabilities, including the ability to engage in cutting-edge research;
  • Exposure to international clients and collaborators.

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