Customer Success Manager

3 days ago

Athens, Attica, Greece Unimed Maritime Solutions Full time

UNIMED is the industry leader in the Maritime Industry by Delivering the Platform of Choice for Integrated Health, Wellness and Compliance Solutions. We are committed to delivering high-quality compliance and services to empower the health and wellbeing of everyone at sea. As we grow our Commercial team, we are seeking passionate individuals with a strong focus on customer relationships and success to enhance our client experience and strengthen partnerships across the maritime sector.

We are currently looking for a Customer Success Manager to join our team in Athens, Greece. This role is pivotal in ensuring our clients receive continued value from our services and remain loyal, long-term partners. The ideal candidate is client-focused, organized, and confident in managing relationships and driving performance metrics.

Responsibilities:
  • Manage all post-sales activity through strong relationship-building, product knowledge, planning and execution.
  • Serve as the customer advocate and provide internal feedback to improve services.
  • Maintain a deep understanding of our products and advise clients on how best to leverage features for their specific needs.
  • Act as the main point of contact for client inquiries, requests, and concerns.
  • Ensure accuracy in onboarding, order details, and activation of subscriptions.
  • Develop and execute onboarding, change management, and adoption plans.
  • Conduct regular check-ins and strategic business reviews to improve retention.
  • Identify and manage churn risk across customer accounts.
  • Create and improve training materials for successful onboarding and platform use.
  • Participate in internal product discussions, translating client feedback into actionable insights.
  • Achieve key performance metrics such as NPS, CSAT, and monthly billing forecasts.

Requirements

  • Proven customer-focused mindset with a strong ability to build trust.
  • Excellent communication, organizational, and multitasking skills.
  • Demonstrated commercial awareness and ability to manage client expectations.
  • Highly proficient in Microsoft Office tools.
  • Self-motivated and able to work independently.
  • Strong attention to detail and ability to manage priorities under pressure.
  • Experience working in or with the maritime sector is preferred.
  • Proficiency in English is a must.

Benefits

  • Full-time position
  • Competitive salary and performance-based incentives
  • Continuous training and professional development
  • Collaborative and supportive environment
  • Opportunities for career growth within a niche industry
How to Apply:

If you're passionate about delivering exceptional customer experiences and helping clients succeed, we would love to hear from you
Please submit your resume and cover letter in English.

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