Customer Success

About Workearly

Workearly is the leading upskilling and reskilling platform in Greece, offering the largest catalog of professional courses in the country. It is the only platform where learning adapts to each learner's level, combining hands-on, role-playing experiences with internationally recognized certifications, in collaboration with top educational institutions and organizations.

In just five years, Workearly has trained over 25,000 professionals, helping individuals upgrade their skills, switch careers, and companies deliver tailored corporate training to their workforce.

Our platform blends interactive learning with certification-backed content, offering practical, job-ready education. We work with global partners such as Microsoft, Credly by Pearson, and HRCI, SHRM ensuring the quality and recognition of our programs.

More than 1,000 companies in Greece trust Workearly for employee training. Our impact was recognized in 2023 when we were awarded "Educational Platform of the Year" at the Education Leaders Awards. In June 2024, Workearly secured €1.1 million in funding led by Metavallon VC, validating our strong market momentum.

About the Role

We are looking for a Customer Success & Support Representative to join our team in Athens. This is a hybrid role, combining in-office collaboration with flexibility for remote work.

You'll be at the heart of our customer experience, helping learners and clients succeed with our platform while also identifying opportunities for growth. This position combines elements of customer support, consultative sales, and success management.

Key Responsibilities

• Present and explain Workearly's educational programs to prospective learners and companies
• Guide customers through the enrollment process and close registrations
• Act as the first point of contact for learners and clients, building trust and lasting relationships
• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide support on platform navigation, course access, and certification procedures
• Identify customer needs and recommend relevant Workearly programs or certifications
• Achieve KPIs related to customer satisfaction, conversion rates, and upselling
• Maintain accurate and up-to-date records of all interactions and transactions in the CRM
• Collaborate with the sales, product, and academic teams to ensure a seamless customer journey
• Offer feedback and insights that contribute to continuous improvement of customer experience

Requirements

• Bachelor's degree in Business, Marketing, Education, or a related field
• 1+ years of experience in customer service, success, or sales-related roles
• Excellent verbal and written communication skills in both Greek and English
• Strong problem-solving skills and a customer-first mindset
• Ability to multitask, prioritize, and manage time effectively
• Comfortable working in a dynamic, tech-enabled environment
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and productivity suites (e.g., Google Workspace, MS Office)

Why Join Us

• Be part of one of Greece's most recognized and fast-growing edTech companies
• Work in a purpose-driven environment focused on lifelong learning and career growth
• Join a collaborative and supportive team with a people-first culture
• Access training opportunities to grow your skills and responsibilities
• Hybrid work model and flexible working environment
• Competitive compensation and bonus structure

Personal Data Protection

By submitting your CV, you consent to Workearly collecting and processing your personal data for recruitment purposes, in line with the General Data Protection Regulation (GDPR). Your information will be kept for up to 6 months for future job openings unless you request otherwise. For more information, please see our Privacy Policy on our website.

How to Apply

If you're passionate about helping people grow, enjoy combining support with consultative sales, and want to work in the education industry, we'd love to hear from you.