Customer Onboarding Specialist

2 days ago

Athens, Attica, Greece Talentwise Full time
About the JobTalentwise - The Talent Hub: People-centric, impact-driven solutions for individuals and organizations. We empower careers and build stronger companies through tailored HR, recruitment, coaching, and psychological support—where growth meets purpose.About the Hiring Company

A rapidly scaling tech-enabled logistics company providing 3PL services (storage, order preparation, fulfillment, and shipping) tailored for e-commerce brands and online retailers. With operations across Southern and Central Europe, the company empowers merchants—small and large—to run efficient logistics without needing an in-house tech or ops team.

Backed by a strong investment group, it combines startup agility with long-term business vision, offering an exciting opportunity to join a fast-moving, innovation-driven environment.

About the Role

As a Customer Onboarding Specialist, you will play a pivotal role in helping e-commerce clients successfully onboard onto our logistics and fulfillment platform. From guiding their technical setup to ensuring smooth integration with their shop systems, you'll be the go-to expert supporting both the technical and human side of onboarding.

You'll work with APIs, plugins, helping clients with no in-house IT team feel confident and fully operational.

Your Responsibilities

Onboarding & Technical Setup

  • Act as the primary point of contact during onboarding
  • Guide clients through system integration, setup, and platform use
  • Assist with API integrations, custom configurations, RESTful testing (Postman) and data mapping (JSON/XML)
  • Configure plugins and settings for WooCommerce, Shopify, and other platforms
  • Track client progress using tools like HubSpot or Confluence

Enablement & Training

  • Deliver tailored walkthroughs, onboarding materials, and 1:1 training sessions
  • Ensure customers understand how to navigate the platform and tools independently
  • Provide helpful tips for optimizing operational flows

Customer Collaboration

  • Follow up proactively to ensure timelines are met
  • "Own" each new customer until full setup and success is achieved
  • Collaborate closely with Operations, Tech and Support teams
  • Identify blockers and escalate technical issues when needed

Continuous Improvement

  • Monitor recurring onboarding pain points
  • Share feedback with internal teams to enhance processes, documentation, and tools

Requirements

What We are Looking For

Must-Haves:

  • Experience in onboarding, customer support, technical account management, or similar roles
  • Familiarity with APIs, JSON, XML, Postman, and web integrations
  • Understanding of e-commerce platforms like WooCommerce, Shopify or similar, would be a plus
  • Ability to manage multiple client setups in parallel
  • Strong communication and organizational skills (both in Greek & English)
  • Proactivity, accountability, and "get-it-done" mentality
  • Interest in working with growing e-commerce brands

Nice to Have:

  • Experience working in a logistics, SaaS, or e-commerce environment
  • Exposure to CRM tools (e.g. HubSpot), documentation (e.g. Confluence)
  • Previous involvement in setting up plugins or integrations without coding
  • A future interest in launching or working with e-commerce businesses
  • Background in business, operations, or IT

Benefits

Why Join Us

  • Hands-on experience across the full e-commerce and logistics lifecycle
  • Work closely with decision-makers and shape how onboarding is done
  • Part of a small, passionate team that values initiative and autonomy
  • Enjoy a 9–5 workday in a hybrid setup, combining flexibility with collaboration
  • Work in a startup culture backed by solid investment and long-term vision

If you are tech-comfortable, love helping others succeed, and want to play a central role in delivering smarter logistics for e-commerce — we would love to hear from you.

Apply now and help shape the future of e-commerce operations:

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