Online Customer Service Representative

2 days ago


Athens, Attica, Greece beBeeCustomerService Full time

We are seeking an experienced Spanish-speaking customer service professional to join our team in the Online Shopping Platforms Department.

Job Description

This role is ideal for individuals who possess a passion for e-commerce and a dedication to delivering exceptional customer experiences for Spanish-speaking clients. The successful candidate will provide outstanding customer service via phone, email, and chat, addressing inquiries about online shopping and platform services.

The primary responsibilities of this position include:

  • Providing accurate and timely responses to customer inquiries regarding online shopping and platform services.
  • Assisting customers with product inquiries, order processing, returns, and troubleshooting any issues related to their online shopping experience.
  • Resolving customer complaints with professionalism and efficiency, striving to achieve high levels of satisfaction.

Furthermore, the successful candidate will be expected to:

  • Maintain a thorough understanding of the online shopping platforms and current promotions to effectively assist customers.
  • Document all customer interactions accurately to support service quality improvement.
  • Collaborate with internal teams to address and resolve complex customer issues.
Requirements

To be considered for this exciting opportunity, applicants must possess:

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in the e-commerce or retail sector.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks while maintaining attention to detail.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Problem-solving abilities and a positive attitude towards customer service.
Benefits

As a valued member of our team, you can expect:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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