Online Customer Service Representative
2 days ago
We are seeking an experienced Spanish-speaking customer service professional to join our team in the Online Shopping Platforms Department.
Job DescriptionThis role is ideal for individuals who possess a passion for e-commerce and a dedication to delivering exceptional customer experiences for Spanish-speaking clients. The successful candidate will provide outstanding customer service via phone, email, and chat, addressing inquiries about online shopping and platform services.
The primary responsibilities of this position include:
- Providing accurate and timely responses to customer inquiries regarding online shopping and platform services.
- Assisting customers with product inquiries, order processing, returns, and troubleshooting any issues related to their online shopping experience.
- Resolving customer complaints with professionalism and efficiency, striving to achieve high levels of satisfaction.
Furthermore, the successful candidate will be expected to:
- Maintain a thorough understanding of the online shopping platforms and current promotions to effectively assist customers.
- Document all customer interactions accurately to support service quality improvement.
- Collaborate with internal teams to address and resolve complex customer issues.
To be considered for this exciting opportunity, applicants must possess:
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in the e-commerce or retail sector.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks while maintaining attention to detail.
- Proficiency in customer service software and Microsoft Office Suite.
- Problem-solving abilities and a positive attitude towards customer service.
As a valued member of our team, you can expect:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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