Customer Expert in Tech Leadership

1 day ago

Athens, Attica, Greece beBeeCustomer Full time

Job Overview:

  • Experience Level - Junior
  • Total Years Experience - 0-5
  • Job Languages - Swedish
  • Job posting schema - Yes

Are you passionate about the latest technology and gadgets? Are you fluent in Swedish?

Work as a customer expert with a top tech leader. TP connects customers with top brands for more than 30 years. With a team of over employees from 110+ nationalities, we proudly represent leading global businesses providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are proud to see our collaboration growing bigger and deeper. This is a great opportunity to join our Swedish customer experience team to support customers from Swedish speaking countries after following complete training by certified instructors.

What you will do:

  • Communicate with customers via phone, chat & email
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction

What you will bring:

  • Fluency in Swedish
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS or comparable technology is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills

What we offer:

  • Complete support to help ease relocation to Greece including flight tickets expenses hotel accommodation and house searching process all at no cost to you
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity offering equal opportunities to all regardless of gender ethnicity religion culture or age

Moreover this is a great opportunity to advance your career and work for a multinational company developing strong experience and skills while representing one of the biggest brands worldwide.

In addition you will be a member of a company that fosters diversity offering equal opportunities to all regardless of gender ethnicity religion culture or age.

Find out more

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