Senior Tech Expert in Finland

1 day ago

Athens, Attica, Greece beBeeCustomer Full time
Job Overview
  • Experience Level
    Junior
  • Total Years Experience
    0-5
  • Job Languages
    Finnish
  • Job posting schema
    No

Are you passionate about the latest technology and gadgets? Are you fluent in Finnish?

Work as a customer expert with a top tech leader in Greece.



TP connects customers with the world's top brands for more than 30 years. With a team of over employees from 110+ nationalities, we represent leading global businesses, such as Microsoft, Canon, Netflix, PayPal, Asos, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.

We are proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity to join our Finnish customer experience team, to support customers from Sweden, after following a complete training by certified instructors.

Responsibilities:
  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction
Requirements:
  • Fluency in Finnish
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
What We Offer
  • Complete support to help you ease your relocation to Greece
  • Competitive monthly salary + extra salaries per year
  • Refer-A-Friend: Bring your friends and receive bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events and community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all

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