Mobile Banking Services Customer Support Specialist
1 day ago
We are seeking a highly skilled and passionate individual to join our team as a Customer Support Representative.
About the RoleThis position involves providing exceptional customer support to Spanish-speaking clients for mobile banking services via phone, email, and chat. You will be responsible for assisting customers with inquiries related to account management, transactions, and mobile app features, effectively troubleshoot issues and resolve complaints, document customer interactions accurately, and collaborate with technical and operations teams to address complex customer inquiries and improve service quality.
Key Responsibilities- Provide exceptional customer support to Spanish-speaking clients via multiple communication channels.
- Assist customers with inquiries related to account management, transactions, and mobile app features.
- Effectively troubleshoot issues and resolve complaints to enhance customer satisfaction.
- Document customer interactions accurately and ensure timely follow-up on unresolved issues.
- Collaborate with technical and operations teams to address complex customer inquiries and improve service quality.
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, especially in banking or financial services, is preferred.
- Strong communication and interpersonal skills with a commitment to customer satisfaction.
- Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
- Proficient in CRM software and standard office applications.
- Problem-solving skills with the ability to handle customer issues calmly and effectively.
- Private health insurance
- Training and development opportunities
- Performance bonus
- Fully paid relocation package
- Free Greek lessons and other perks
Our company values a positive and supportive work environment, where employees feel valued and empowered to succeed. We offer a competitive salary and benefits package, as well as opportunities for growth and professional development.
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