Be Part of a Dynamic Team as a Hotel Reservation Specialist

21 hours ago

Athens, Attica, Greece beBeeReservation Full time

Hotel Reservation Specialist

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As a skilled and customer-focused Hotel Reservation Specialist, you will be the primary point of contact for clients seeking assistance with hotel bookings and hospitality services in Nordic languages. Your exceptional language skills and strong communication abilities will enable you to provide seamless support, ensuring guests have an enjoyable experience from inquiry to stay.

">Key Responsibilities:">
  • ">
  • Customer Support: Provide top-notch support in Nordic languages (Swedish, Danish, Norwegian, or Finnish), assisting clients with hotel reservations and related inquiries.">
  • Booking Management: Manage bookings, cancellations, and modifications while maintaining accuracy and adherence to company policies.">
  • Communication: Respond promptly to customer queries via phone, email, and chat, delivering high standards of service at all times.">
  • Collaboration: Work closely with hotel partners and the internal team to ensure customer requests are fulfilled effectively.">
  • Documentation: Document all customer interactions clearly and accurately in the CRM system.">
  • Industry Knowledge: Stay informed about the latest promotions, services, and destination information to assist customers accurately.">
  • Professional Development: Engage in ongoing training to enhance knowledge of the hospitality industry and customer service techniques.">
">

Requirements:

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  • ">
  • Language Skills: Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) alongside strong English communication skills, both written and spoken.">
  • Customer Service Experience: Previous experience in customer service, preferably in the hospitality or travel sector, is highly beneficial.">
  • Problem-Solving: Strong problem-solving and organizational skills to handle diverse customer needs effectively.">
  • Interpersonal Skills: Excellent interpersonal skills with a focus on providing a positive customer experience.">
  • Multitasking: Able to multitask and manage priorities in a fast-paced environment.">
  • Attention to Detail: Attention to detail, ensuring accurate documentation and handling of customer inquiries.">
  • Passion for Hospitality: A passion for the hospitality and travel industry, along with a desire to help customers create unforgettable experiences.">
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Benefits:

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  • ">
  • Performance Bonus">
  • Transportation Bonus">
  • Private Health Care Benefits">
  • Additional Salaries">
  • Fully Paid Training">
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