
Italian Speaking Hotel Reservation Specialist
1 day ago
We are seeking an Italian Speaking Customer Service Representative to join our team.
About the RoleAs a key point of contact for Italian-speaking customers, you will be responsible for providing exceptional customer support through various channels including phone, email, and chat.
You will assist customers with hotel reservations, changes, and inquiries about amenities and services. Additionally, you will document all customer interactions accurately in our CRM system for efficient tracking and follow-up.
Collaboration with hotel staff and internal teams is essential to resolve customer issues and enhance service delivery. Staying informed about hotel offerings, industry trends, and local attractions is also crucial to provide knowledgeable recommendations.
Responsibilities- Provide exceptional customer support to Italian-speaking clients.
- Assist customers with hotel reservations and changes.
- Document customer interactions accurately in our CRM system.
- Collaborate with hotel staff and internal teams to resolve customer issues.
- Stay informed about hotel offerings and industry trends.
To excel in this role, you will need strong communication and interpersonal skills, as well as a detail-oriented and organized approach.
Requirements- Fluency in Italian and English; proficiency in additional languages is an advantage.
- Experience in customer service, particularly in hotel or hospitality environments, is preferred.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
We offer a competitive package including private health insurance, training and development opportunities, performance bonus, and fully paid relocation package.
What We Offer- Private Health Insurance.
- Training & Development.
- Performance Bonus.
- Fully Paid Relocation Package.
- Great Salary.
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