German Speaking Hotel Reservation Expert
1 day ago
Patrique Mercier Recruitment ES is thrilled to offer an exciting opportunity for professionals to join the Hotel Reservations & Hospitality Department. As a Customer Service Representative, you will play a key role in ensuring guests have an exceptional experience during their stay.
This position allows you to engage with German-speaking clients, assisting them with hotel reservations and offering information about services and amenities.
Your Key Responsibilities- Provide high-quality customer service to German-speaking guests via phone, email, and chat.
- Assist customers with hotel reservations, changes, and inquiries efficiently.
- Maintain a warm and welcoming attitude to create a positive experience for guests.
- Accurately document guest interactions to support service improvements.
- Collaborate with team members to meet departmental goals and enhance guest satisfaction.
- Stay updated on hotel services, policies, and local attractions to offer valuable information to guests.
Requirements
- Fluency in German (both written and spoken) is essential.
- Strong passion for hospitality and customer service.
- Experience in customer service, particularly in the hospitality sector, is preferred.
- Excellent communication skills and a team-oriented attitude.
- Ability to handle guest inquiries with patience and professionalism.
- Willingness to work in a fast-paced environment and adapt to shifting priorities.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year Fully Paid Training
- Above Average Salary
- Fully Paid Relocation Package
- Free Language Lessons and other perks
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