Hotels Customer Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomer Full time

We are seeking a highly skilled Italian Speaking Customer Service Representative to join our team.

About the Role

This is an exciting opportunity for a customer-focused individual with excellent communication skills in Italian and strong English proficiency.

Key Responsibilities
  • Provide exceptional customer support in Italian, assisting guests with hotel reservations, inquiries, and any special requests.
  • Handle and resolve customer complaints and concerns professionally, ensuring a satisfactory resolution.
  • Maintain accurate records of customer interactions and reservations within the CRM system.
  • Collaborate with hotel staff and various departments to ensure seamless communication and a smooth guest experience.
  • Stay informed about the company's hotel offerings, promotions, and local attractions to provide customers with relevant information.
  • Proactively engage with guests to enhance their stay and identify opportunities for exceeding their expectations.
  • Participate in training and development activities to enhance product knowledge and customer service skills.
Requirements
  • Fluency in Italian and strong English communication skills, both written and spoken, are required.
  • Previous experience in customer service, preferably in the hospitality or travel sector, is highly advantageous.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Excellent verbal and written communication abilities to connect with guests professionally and effectively.
  • Able to manage multiple tasks efficiently in a fast-paced environment.
  • Attention to detail and organizational skills for maintaining accurate records of reservations and customer interactions.
  • A passion for hospitality and a genuine interest in providing outstanding service to guests.
Benefits
  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • Two additional salaries per year.
  • Fully paid training by certified instructors.

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