Reservations Manager

15 hours ago

Athens, Attica, Greece Conrad Athens The Ilisian Full time

Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.

We are looking for a dynamic Reservations Manager who will play a vital role in shaping our guest experience from the very start. This key position requires an individual who excels in managing reservations operations, driving revenue, and ensuring the highest level of client satisfaction as we prepare to welcome guests to our luxurious oasis. If you are passionate about delivering unparalleled customer experiences and have a strong background in hotel reservations, we invite you to be part of our opening team.

Responsibilities
  • Implement brand standards and hotel policies to uphold the highest level of service.
  • Develop and implement strategies to maximize room revenue and occupancy rates.
  • Manage pricing strategies and yield management processes to enhance profitability.
  • Oversee the day-to-day operations of the reservations department to ensure efficiency and accuracy.
  • Manage Direct reservations and upsell programs.
  • Train, mentor, and manage the reservations team to deliver exceptional guest service and performance.
  • Collaborate with sales, marketing and revenue teams to promote hotel packages and drive bookings.
  • Monitor and analyze booking patterns and market trends to support operational decisions.
  • Run daily reports for internal stakeholders.
  • Build and maintain relationships with key clients and corporate partners to drive loyalty.

Requirements

  • Minimum of 5 years' experience as a Reservations Manager or similar role in the hospitality industry.
  • Strong knowledge of hotel reservation systems and yield management practices.
  • Exceptional customer service skills with a focus on guest satisfaction.
  • Excellent analytical and problem-solving abilities to interpret booking data.
  • Ability to lead and motivate a team while managing multiple priorities.
  • Strong communication and interpersonal skills for collaboration with various departments.
  • A degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Excellent verbal and written communication skills with fluency in Greek and English.

Benefits

  • At Conrad Athens The Ilisian, you'll be part of a world-renowned luxury brand, where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members' professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
  • The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.

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