Logistics And Shipping Expert

2 days ago

Athens, Attica, Greece beBeeCustomerSupport Full time
Customer Support Representative

We are seeking a highly skilled Customer Support Representative to join our Logistics & Shipping Department. As a key member of our team, you will provide exceptional customer service to Portuguese-speaking clients, ensuring their logistics and shipping needs are met with efficiency and professionalism.

The ideal candidate will possess excellent communication skills, fluency in Portuguese and English, and previous experience in customer service. You will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records of customer interactions. Your strong analytical and problem-solving abilities will enable you to effectively address complex customer complaints and improve service efficiency.

To succeed in this role, you must be able to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM systems and standard office software is essential. Strong communication skills, a focus on delivering great customer experiences, and the ability to work flexible hours are also required.

Responsibilities:
  • Provide exceptional customer support to Portuguese-speaking clients regarding logistics and shipping services through phone, email, and chat.
  • Assist customers with inquiries related to shipment tracking, delivery schedules, and service options.
  • Effectively resolve customer complaints and issues to ensure a positive customer experience.
  • Maintain accurate records of customer interactions and follow up on pending inquiries.
  • Collaborate closely with internal teams to address customer needs and improve service efficiency.
  • Keep customers informed about shipping regulations, updates, and promotional offers.
  • Collect customer feedback to contribute to service enhancement initiatives.
Requirements:
  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, preferably in the logistics or shipping industry.
  • Strong communication skills with a focus on delivering great customer experiences.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Familiarity with CRM systems and standard office software.
  • Strong analytical and problem-solving abilities.
  • Willingness to work flexible hours, including evenings and weekends as required.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

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