Italian Speaking Logistics and Shipping Expert
2 days ago
We are seeking a skilled Logistics and Shipping Customer Support Specialist to provide exceptional support to Italian-speaking clients.
Key Responsibilities:
- Deliver top-notch customer service via phone, email, and chat to resolve logistics and shipping inquiries.
- Assist customers with tracking shipments, processing orders, and resolving shipping-related issues.
- Efficiently resolve customer complaints and work towards timely solutions.
- Document all customer interactions accurately within the CRM system.
- Collaborate with internal teams for seamless service delivery and resolve operational challenges.
- Stay informed about shipping policies, procedures, and industry trends to provide accurate support.
Requirements:
- Fluency in Italian and English; knowledge of additional languages is a plus.
- Prior experience in customer support within logistics, shipping, or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities and focus on customer satisfaction.
- Familiarity with CRM systems and proficiency in standard office software.
- A proactive and self-motivated approach to work in a dynamic environment.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
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