Italian Speaking Logistics and Shipping Expert

2 days ago


Athens, Attica, Greece beBeeCustomerSupport Full time
Logistics and Shipping Customer Support Specialist

We are seeking a skilled Logistics and Shipping Customer Support Specialist to provide exceptional support to Italian-speaking clients.

Key Responsibilities:

  • Deliver top-notch customer service via phone, email, and chat to resolve logistics and shipping inquiries.
  • Assist customers with tracking shipments, processing orders, and resolving shipping-related issues.
  • Efficiently resolve customer complaints and work towards timely solutions.
  • Document all customer interactions accurately within the CRM system.
  • Collaborate with internal teams for seamless service delivery and resolve operational challenges.
  • Stay informed about shipping policies, procedures, and industry trends to provide accurate support.

Requirements:

  • Fluency in Italian and English; knowledge of additional languages is a plus.
  • Prior experience in customer support within logistics, shipping, or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving capabilities and focus on customer satisfaction.
  • Familiarity with CRM systems and proficiency in standard office software.
  • A proactive and self-motivated approach to work in a dynamic environment.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Many Extras


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