Public Transportation Support Specialist
1 day ago
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role offers an exciting opportunity to provide exceptional service to Spanish-speaking customers in the Public Transport Services Department.
About the RoleThis is a vital position that requires strong communication skills, fluency in Spanish and English, and experience in customer-facing roles. As a Customer Service Representative, you will be responsible for:
- Providing outstanding customer service via phone, email, and in-person interactions.
- Assisting customers with inquiries related to ticketing, schedules, routes, and service updates.
- Resolving customer issues effectively and ensuring complete satisfaction.
- Documenting all customer interactions accurately in the CRM system for proper tracking and follow-up.
- Collaborating with transit staff and other departments to facilitate smooth operations and serve customer needs.
To excel in this role, you should possess:
- Fluency in Spanish and English; additional languages are a plus.
- Experience in customer service, preferably in public transport or government services.
- Strong communication skills and a customer-centric approach.
- Detail-oriented with excellent problem-solving abilities.
- Familiarity with CRM systems and a strong grasp of basic computer applications.
We offer a competitive compensation package, including:
- Private Health Insurance
- Training & Development Opportunities
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Growth Opportunities
- Fully Paid Relocation Package (flight, transfer, and hotel)
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