German Speaking Public Transport Customer Support Specialist
19 hours ago
Public Transport Services Department is seeking a highly motivated and customer-focused individual to provide exceptional support to German-speaking customers. This role is ideal for those passionate about public transit systems and are skilled in delivering outstanding customer experiences.
Job DescriptionAs a Customer Service Representative, you will be responsible for assisting German-speaking customers with inquiries, providing information on public transport services, and ensuring that every customer interaction is handled with care and professionalism.
Responsibilities- Provide exemplary customer service to German-speaking users via phone, email, and chat.
- Address inquiries related to public transport services, schedules, and ticketing.
- Resolve customer issues and complaints in a timely and professional manner.
- Document all interactions accurately in the customer service management system.
- Foster positive relationships with customers to enhance their travel experience.
- Work collaboratively with the department to ensure seamless service delivery.
- Stay updated on changes in services, policies, and procedures to provide accurate information.
- Fluency in German and English (both written and spoken); additional languages are a plus.
- Prior experience in customer service or public transport services is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-oriented attitude.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with customer service software and database systems.
- Motivated team player with a commitment to delivering high-quality service.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package
- Free Greek Lessons, Engagement Activities
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