Exceptional German Language Customer Support Specialist for Public Transport Services
24 hours ago
We are seeking a highly skilled German speaking customer service representative to join our public transport services team. In this pivotal role, you will provide exceptional support to German-speaking customers, assisting them with their inquiries and concerns related to public transportation services.
Key Responsibilities:
- Customer Support - Provide high-quality customer support in German, addressing inquiries related to public transport services.
- Travel Information - Assist customers with travel information, route planning, scheduling, and ticketing services.
- Documentation - Document customer interactions accurately and maintain records to help track issues and improve service delivery.
- Collaboration - Collaborate with operational teams to resolve customer concerns effectively and ensure a smooth travel experience.
- Training - Stay informed on public transport regulations, policies, and service updates to provide accurate information to customers.
- Engagement - Engage proactively with customers, understanding their needs and providing tailored assistance to enhance satisfaction.
Requirements:
- Language Skills - Fluency in German and strong English communication skills, both written and spoken.
- Customer Service Experience - Experience in customer service, ideally in public transport or related sectors, is highly desirable.
- Interpersonal Skills - Strong interpersonal and communication skills with a focus on providing effective support to customers.
- Problem Solving - A keen ability to solve problems and respond to customer needs promptly and efficiently.
- Teamwork - Ability to work well in a team-oriented environment and collaborate with various departments.
- Organizational Skills - Detail-oriented with excellent organizational skills for managing customer records and inquiries.
- Commitment - A genuine interest in public transportation and a commitment to improving customer experiences.
Benefits:
- Performance Bonus
- Transportation Bonus
- Private Health Care Benefits
- Additional Salaries
- Fully Paid Training
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