Public Transport Customer Support Specialist

2 days ago


Athens, Attica, Greece beBeeCustomerService Full time

Transforming public transport experiences requires a unique blend of skills and passion. We're seeking a dedicated professional to join our Customer Service team, providing exceptional support to Nordic-speaking clients.

Key Responsibilities
  • Deliver outstanding customer service via phone, email, and chat, ensuring seamless communication and resolution of inquiries.
  • Utilize strong problem-solving skills to address complex issues related to public transport services.
  • Maintain a professional demeanor at all times, fostering trust and respect with clients.
  • Accurately document customer interactions in the database, driving quality assurance and improvement.
  • Collaborate effectively with colleagues to achieve service goals and enhance customer satisfaction.
  • Pursue ongoing training and development to build product knowledge and service expertise.
Requirements
  • Fluency in one of the Nordic languages (Danish, Finnish, Norwegian, or Icelandic) is mandatory, reflecting your nationality and native language.
  • A strong commitment to customer service, with a genuine desire to help others and drive positive outcomes.
  • Previous experience in customer service is beneficial but not required; we prioritize passion and dedication.
  • Excellent communication and interpersonal skills, enabling effective collaboration and issue resolution.
  • Strong analytical and problem-solving abilities, allowing for efficient issue resolution and process improvement.
  • Adaptability in a fast-paced environment, coupled with a positive attitude and willingness to learn.
Benefits
  • Private Health Insurance
  • Training & Development Opportunities
  • Performance-Based Bonuses
  • Extra Salaries Per Year Fully Paid Training
  • Above Average Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Language Lessons, Discounts, and Other Perks


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