Customer Support Officer

3 days ago

Athens, Attica, Greece IronFX Full time €20,000 - €30,000 per year

IronFX
is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated
Customer Support Officer (Spanish/ English speaking)
to join our growing and dynamic and growing customer support team full
remotely

Job Description:

  • Provide support to customers via live chat, email and/or telephone
  • Resolve client queries and provide support when required
  • Be the liaison between client's requests, customer service and back office operations
  • Offer support to the Business Development Managers
  • Ensure that all client's requests are processed on time with no delays
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company's services
  • Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements:

  • Business fluency in English
    AND
    Spanish, both verbal and written is
    a must
  • Previous relevant experience
    (6 months-2 years)
    in
    online customer support
    (emails/live chat) or a similar role is
    a must
  • Experience and knowledge of using Microsoft Office/Outlook is
    a must
  • University Degree in Business Administration or a relevant degree
  • Ability to work under pressure in a fast-paced environment
  • Excellent communication and multitasking skills
  • Good time management and priority handling
  • Attention to detail
  • Initiative to find answers to new questions
  • Ability to diagnose and resolve problems

Remuneration & Benefits:

  • Competitive salary based on candidate's experience and skills
  • Performance-based bonus (on a monthly basis)
  • Full remote work
  • Friendly, fast-paced, multinational and supportive working environment
  • Career development opportunities

Working Hours:

  • Monday-Friday;
    9-hour shifts including1 hour lunch break (on a weekly rotation);
    between 07:00-22:00 Cyprus time
  • 1 week night shift, once per month
  • Twice-a-year (for the duration of 1 month) working hours will be as follows;
    Saturday-Wednesday
    (Thursday & Friday off);
    12:00-20:00 Cyprus time

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