Sales & Customer Support Specialist

2 days ago

Athens, Attica, Greece Intellectica Full time €20,000 - €25,000 per year

Intellectica is recruiting a dedicated and dynamic
Sales & Customer Support Specialist
on behalf of a leading freight forwarding company. Based on Aspropyrgos, Attiki and reporting directly to the Sales Supervisor, the ideal candidate will play a vital role in building strong relationships with clients, offering exceptional support, and contributing to the growth of the business.

Key activities and responsibilities of this role include:

  • Serving as the primary point of contact for customers, ensuring prompt and effective communication
  • Addressing client inquiries, concerns, and complaints with professionalism and efficiency
  • Resolving shipment delays, discrepancies, and other logistical issues in a timely manner
  • Monitoring shipment progress and proactively informing clients of any changes or challenges
  • Assisting in the preparation of shipping documentation, including bills of lading, invoices, and customs forms
  • Processing and managing customer quotations, and sales orders in a timely and accurate manner
  • Coordinating with the sales team to prepare customized proposals, rate sheets, and service agreements
  • Maintaining accurate and up-to-date records of customer interactions, sales activities, and service issues in the CRM system
  • Any other task that may be required from time to time

Professional experience & qualifications of a successful candidate:

  • 1-3 years of experience in a sales back office, customer support, or a similar role, preferably in the logistics or freight forwarding industry
  • A bachelor's degree will be considered a plus
  • Proficiency in Microsoft Office Suite and CRM software
  • Fluency in Greek and English is required
  • Completed military obligations (if applicable)

Core competencies of a successful candidate:

  • Strong communication and interpersonal skills
  • Customer-focused approach with a passion for delivering exceptional service
  • Proactive, problem-solving approach
  • Ability to prioritize tasks and work effectively in a dynamic environment

Apply now

Please send your CV in strict confidence at by quoting reference int-0282 and connect your talent and ambitions to a world of opportunities.

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