Portuguese Customer Support Specialist

23 hours ago

Athens, Attica, Greece speakit Full time

Do you speak Portuguese fluently?

Work for the world's largest multinational technology company that specializes in consumers electronics, software and online services Join a dynamic & multicultural team and let your new journey begin in Athens

Benefit from a unique opportunity to become customer representative for one of the biggest American tech companies and kick-start your career

Don't wait any longer, apply now


Requirements

The must have, in order to be our Portuguese speaker Customer Support Specialist are:

  • Native-level or near-native level in Portuguese language, along with good English skills
  • Tech savvy, curious and problem-solving acumen
  • Familiar with iOS and/or MacOS, or comparable technology, is preferred
  • Able to identify technical issues and suggest immediate solutions to clients
  • Provide systematic assistance to customers in a communicative manner
  • High School Diploma holder
  • Flexible to work night shifts/ weekend shifts (if applicable)
  • Active listeners
  • Prior customer support experience would be an advantage
Responsibilities

What you will need to do:

  • Act as the first point of contact for all the Portuguese -speaking customers
  • Identify and assess customers' needs to achieve satisfaction
  • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Resolve customers' online store post-sales requests
  • Deliver high quality support
  • Manage large amounts of incoming calls & emails
  • Build sustainable relationships and trust with customer accounts
  • Handle customer complaints, provide appropriate solutions

Benefits

As a Portuguese Customer Support Specialist, you will receive:

  • Excellent salary
  • 14 salaries
  • Performance-based bonus
  • First-class ongoing training and development
  • Career development opportunities
  • Relocation package in case you reside outside of Greece
  • Multicultural and modern working environment
  • Employee relations team to assist you with integrating the Greek lifestyle & culture

Only CVs in English will be reviewed.

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