Portuguese Online Casino CRM Specialist

2 weeks ago

Athens, Attica, Greece speakit Full time €45,000 - €55,000 per year

We are looking for the next Online Casino CRM Specialist (Portuguese Speaker) to join a well known gaming company, operating in several countries through its offices in Greece & Malta. Committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.

The successful candidate will work to drive promotional activities within the online casino, deliver quality customer service and encourage customer loyalty to the brand.

Responsibilities:

  • Assisting the Casino CRM Manager in monitoring the performance of providers and addressing any outstanding tasks.
  • Developing and executing strategies to expand the customer base, increase sales and traffic, and utilize CRM, Loyalty, and Credit programs.
  • Managing the creation of annual and seasonal plans to support program and business objectives.
  • Designing and implementing a customer contact strategy to ensure timely and accurate delivery of marketing strategies for achieving business goals.
  • Assessing customer satisfaction levels and taking corrective actions when necessary.
  • Segmenting the player base based on casino activity criteria to optimize retention outcomes.
  • Establishing and implementing best practices for database marketing processes, including measurement, evaluation, data capture, maintenance, and customer/prospect list selection, and communicating program results.
  • Reporting on the quality of products and services offered.
  • Approving all communications targeting casino players.
  • Analyzing competitor approaches to attract players and working on maximizing results.
  • Taking ownership of end-to-end campaign planning, including idea generation, briefing, resource allocation, analysis, reporting, and optimization, ensuring adherence to budget and deadlines.
  • Evaluating ongoing campaigns to improve efficiency and return on investment (ROI).
  • Performing daily operational tasks related to the casino and live casino, prioritizing timely completion.

Requirements

  • Degree in Marketing, or Business Administration from an accredited University
  • Fluency in Portuguese & English or Portuguese & Greek
  • Adaptability and a good understanding of online gaming products and knowledge of the industry will be considered a plus
  • Results driven self-starter with good communication and analytical skills
  • Ability to work under pressure whilst maintaining excellent attention to detail
  • Data driven background with experience in reporting
  • Strives to meet targets and deadlines

Benefits

  • Competitive remuneration and benefits package including bonus scheme
  • Recognition and reward programs to recognize your achievements and contributions
  • All the gear you need to support your everyday work life
  • A lot of special celebrations, sports and well-being events and team bonding activities
  • Supportive team – friendly, international and multicultural environment
  • Focus on our people's career development, empowering our team with internal rotation continuous feedback and training

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