KYC & Customer Support Agent

1 week ago

Athens, Attica, Greece Novibet Full time €25,000 - €35,000 per year

Join Novibet as a KYC & Customer Support Agent

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a KYC & Customer Support Agent at Novibet, you'll review customer documents, check for fraudulent activity and maintain accurate records while adhering to strict regulatory and company guidelines.

What you will work on

  • Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
  • Handle daily internal back-office tasks
  • Deal directly & manage effectively customer queries via live chat, email, telephone & social media
  • Escalate any suspicious behavior or transactions
  • Monitor customer behavior to ensure responsible gambling is observed
  • Provide information about products & services
  • Build up knowledge of customer verification process for different regulations including verifying player's documents

What you bring

  • High School Degree from an accredited University
  • Fluency in English & Greek (oral and written)
  • Prior experience in a similar role or in a back-office customer support role is appreciated
  • Strong analytical skills and attention to detail
  • Excellent communication and interpersonal skills
  • Computer literacy
  • Flexibility to work on shift rotation

What we offer

We truly value our people at Novibet Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:

  • Competitive Compensation: Attractive salary and bonus scheme
  • Health insurance:  Group health & medical insurance package
  • Top-Notch Equipment: All the tools you need for your role
  • Career Growth: Focused career development, performance management, and training opportunities
  • Inclusive Environment: A welcoming, international, and multicultural team
  • Engaging Activities: Exciting events, sports, and team-building activities

  • KYC & Customer Support Agent

    1 week ago

    Athens, Attica, Greece Novibet Full time €25,000 - €35,000 per year

    Join Novibet as a KYC & Customer Support AgentAre you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.Who We AreFounded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW...

  • Junior KYC Agent

    5 days ago

    Athens, Attica, Greece Stoiximan Full time €25,000 - €40,000 per year

    Let's start with the role The Know Your Customer (KYC) Department is an integral part of our Client Operations Division. As a Junior KYC Agent, you will play a crucial role in verifying and authenticating the identities of clients to mitigate risks related to fraud, money laundering, and other illicit activities. This involves meticulously reviewing and...

  • KYC Analyst

    7 days ago

    Athens, Attica, Greece Ayvens Full time €25,000 - €40,000 per year

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.The KYC Analyst (Fixed Term Contract) is responsible for conducting the KYC Due Diligence: Initial Screening, Periodic Screening, Transaction Monitoring (TM) and Event Driven Reviews...

  • Senior KYC Analyst

    7 days ago

    Athens, Attica, Greece EveryPay (Skroutz) Full time €30,000 - €60,000 per year

    About EveryPayAt EveryPay, we are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece, empowering Marketplaces, and Merchants to thrive.We are a team of enthusiastic young people, driven by our values to Empower Customers, work as a Team Together, Manage Risk and Get Stuff Done.We are proud to have built the...

  • Senior KYC Analyst

    7 days ago

    Athens, Attica, Greece EveryPay (Skroutz) Full time €25,000 - €40,000 per year

    About EveryPayAt EveryPay, we are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece, empowering Marketplaces, and Merchants to thrive.We are a team of enthusiastic young people, driven by our values to Empower Customers, work as a Team Together, Manage Risk and Get Stuff Done.We are proud to have built the...

  • Senior KYC Analyst

    4 days ago

    Athens, Attica, Greece EveryPay Full time €30,000 - €60,000 per year

    About EveryPayAt EveryPay, we are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece, empowering Marketplaces, and Merchants to thrive.We are a team of enthusiastic young people, driven by our values to Empower Customers, work as a Team Together, Manage Risk and Get Stuff Done.We are proud to have built the...

  • AML/KYC Analyst

    2 days ago

    Athens, Attica, Greece Plum Fintech Full time €40,000 - €80,000 per year

    Hey We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back.Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI...

  • Greek speaking Customer Support Agents

    7 days ago

    Athens, Attica, Greece Triskel Consulting Full time €20,000 - €25,000 per year

    We are looking for Customer Support Agents with Greek & English who will contact and support the best customers in the market.Responsibilities:Providing support in Greek by phone, email and Live chats;Processing with high attention to details and content;Identifying clients' needs and proactively proposing solutions;Focusing on customer expectations and...

  • Customer Support Agents

    2 weeks ago

    Athens, Attica, Greece One Way Full time €20,000 - €25,000 per year

    Επίσημος συνεργάτης της Vodafone, αναζητά υπάλληλους, μόνιμοι κάτοικοι Αττικής, για τη στελέχωση των παρακάτω θέσεων:Customer Support Agents (Remote Working μετά τους πρώτους 6 μήνες)Περιγραφή Θέσης:Διαχείριση...

  • Greek Speaking Customer Service Agent

    7 days ago

    Athens, Attica, Greece RDN Cons Full time €15,000 - €16,000 per year

    Greek Speaking Customer Service Agent (Entry Level / Freshers)Are you ready for an exciting career move abroad? We're looking for motivated Greek-speaking Customer Service Agents to join our international team This is a onsite position, in Athens.What you'll be doing:Help customers by phone, email, or chat — providing friendly, helpful support (no sales...