KYC & Customer Support Agent

7 days ago

Athens, Attica, Greece Novibet Full time

Join Novibet as a KYC & Customer Support Agent

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a KYC & Customer Support Agent at Novibet, you'll review customer documents, check for fraudulent activity and maintain accurate records while adhering to strict regulatory and company guidelines.

What you will work on

  • Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
  • Handle daily internal back-office tasks
  • Deal directly & manage effectively customer queries via live chat, email, telephone & social media
  • Escalate any suspicious behavior or transactions
  • Monitor customer behavior to ensure responsible gambling is observed
  • Provide information about products & services
  • Build up knowledge of customer verification process for different regulations including verifying player's documents

What you bring

  • High School Degree from an accredited University
  • Fluency in
    English
    &
    Greek
    (oral and written)
  • Prior experience in a similar role or in a back-office customer support role is appreciated
  • Strong analytical skills and attention to detail
  • Excellent communication and interpersonal skills
  • Computer literacy
  • Flexibility to work on shift rotation

What we offer

We truly value our people at Novibet Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:

  • Competitive Compensation: Attractive salary and bonus scheme
  • Health insurance:  Group health & medical insurance package
  • Top-Notch Equipment: All the tools you need for your role
  • Career Growth: Focused career development, performance management, and training opportunities
  • Inclusive Environment: A welcoming, international, and multicultural team
  • Engaging Activities: Exciting events, sports, and team-building activities

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