English Customer Support in Athens
3 days ago
Start Your Career in Customer Support
Are you passionate about helping people and providing effective solutions? Join our team as a
Customer Support Specialist
and be part of a supportive environment where every interaction makes a difference. This role is ideal for individuals who are detail-oriented, proactive, and committed to delivering excellent service.
About the Role:
As a
Customer Support Specialist
, you'll be the first point of contact for customers, assisting them through digital channels. From handling product inquiries to order support and returns, you'll ensure each customer has a smooth and positive experience.
Key Responsibilities:
- Respond to customer questions via chat, email, and other digital platforms
- Provide assistance with product details, order tracking, modifications, and returns
- Support customers with account-related needs and service inquiries
- Escalate complex or specialized cases following established procedures
- Maintain accurate records of customer interactions and outcomes
- Collaborate with internal teams to deliver efficient and consistent service
- Consistently meet performance, quality, and response time goals
- Stay informed about policies, product updates, and available tools to assist customers effectively
Requirements:
- Proficiency in English (C2 level)
- EU Citizenship or a Greek residency card
- Minimum 1 year of customer service experience
- Strong problem-solving, multitasking, and communication skills
- Ability to work efficiently under pressure and manage tasks remotely
Benefits:
- Competitive Salary: Based on your experience and skills
- Performance Bonuses: Rewards for outstanding service
- Comprehensive Insurance: Health and life coverage for your well-being
- Meal Allowance: Support for daily meals
Onsite Work:
Engage and grow in a collaborative office environment
Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel
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