English Customer Support Advisor

2 days ago

Athens, Attica, Greece Cross Border Talents Full time €15,000 - €25,000 per year

Job Overview:

We are looking for a professional and empathetic English Customer Support Advisor to join our customer service team. The ideal candidate will be responsible for providing exceptional support to our English-speaking customers via email, chat, phone, and/or social media. You will act as the first point of contact, helping to resolve issues efficiently and ensuring customer satisfaction.

Key Responsibilities:

Respond to customer inquiries in English via phone, email, live chat, or social media.

Provide accurate, valid, and complete information by using the right tools and processes.

Handle customer complaints and provide appropriate solutions within time limits.

Follow up to ensure resolution and customer satisfaction.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Document interactions, feedback, and issues in the CRM system.

Escalate complex or unresolved issues to the relevant department or team leader.

Keep up-to-date with product knowledge, company policies, and procedures.

Requirements:

Fluency in English (both written and spoken) native-level or C1/C2 proficiency.

Proven customer support experience or experience in a client-facing role.

Excellent communication and interpersonal skills.

Ability to multitask, prioritize, and manage time effectively.

Tech-savvy with experience using customer support software

High school diploma or equivalent; further education or relevant certifications are a plus.

A calm and patient demeanor, especially under pressure.

What We Offer:

Competitive salary and performance-based bonuses.

Opportunities for professional growth and development.

Friendly and inclusive work environment.

Flexible work hours - You can choose between day shift or night shift.

Health benefits and paid time off.

  • English Speaking Customer Advisor

    1 week ago

    Athens, Attica, Greece Ignite Full time €104,000 - €130,878 per year

    Are you a highly proficient English speaker with a passion for helping people? Do you thrive in a dynamic, fast-paced environment and prefer working a night schedule? We are looking for dedicated and empathetic individuals to join our team in Athens as a Night Shift Customer Advisor for one of the world's largest home improvement projects.This is a fully...

  • Customer Advisor

    2 weeks ago

    Athens, Attica, Greece Talento Humano Full time €120,014 per year

    Position: Customer Advisor (German Speaking)Location: Remote / GreeceEmployment Type: Full-timeAre you passionate about providing excellent customer service and building strong relationships? We are seeking a dedicated and empathetic Customer Advisor who is fluent in German and English to join our dynamic team. You will play a key part in delivering...

  • Danish Speaking Customer Advisor

    2 days ago

    Athens, Attica, Greece Ignite Full time €35,000 - €45,000 per year

    Are you a compassionate, fluent Danish speaker who enjoys helping people? Do you have a positive attitude and a passion for providing exceptional customer care? We are looking for a dedicated and empathetic Customer Advisor to join our fully remote team, providing first-class support for a global leader in consumer electronics.This is afully remote position,...

  • French Speaking Customer Advisor

    2 weeks ago

    Athens, Attica, Greece Savior Artigos Texteis Lda Full time €45,000 - €55,000 per year

    Location:Athens, Greece (On-site/Hybrid depending on project needs)Language Requirement:Native/Fluent French + Good English (B2 level or above)Employer:International Customer Experience CompanyAbout The RoleAs aFrench-speaking Customer Advisor, you will be responsible for delivering exceptional customer service to clients across the French-speaking market....

  • Global Customer Advisor

    7 days ago

    Athens, Attica, Greece Optimal HR Full time €45,000 - €55,000 per year

    Optimal HR,on behalf of its client, a multinational company that specializes in multilingual services, is looking to recruit German Speaking Global Customer Advisor. The candidate will be responsible for:Answering incoming callsProviding personalized solutions for each clientRequirements:Excellent knowledge of the German language (spoken/written)Good...

  • Customer Advisor, German Speaking

    1 week ago

    Athens, Attica, Greece MANDYNAMIC Full time €104,000 - €130,878 per year

    MANDYNAMIC is the largest human resources company in Greece, specializing in the fields of recruitment and staffing. In its many years of operation, the company has effectively served more than 3,200 companies and has placed more than 65,000 employees.MANDYNAMIC is looking for German Speaking Customer Advisor to service multiple projects on behalf of a...

  • Customer Advisor, German Speaking

    7 days ago

    Athens, Attica, Greece MANDYNAMIC Full time €45,000 - €55,000 per year

    MANDYNAMIC is the largest human resources company in Greece, specializing in the fields of recruitment and staffing. In its many years of operation, the company has effectively served more than 3,200 companies and has placed more than 65,000 employees.MANDYNAMIC is looking for German Speaking Customer Advisor to service multiple projects on behalf of a...

  • Dutch Customer Advisor for Smart Home

    2 weeks ago

    Athens, Attica, Greece speakit Full time €104,000 - €130,878 per year

    Are you a Dutch speaker who enjoys assisting customers and solving problems efficiently? On behalf of our client we are looking for a Dutch-speaking Customer Advisor to join their team for a project with a leading premium home appliances brand. In this role, you will be the first point of contact for customers, helping them with questions about products,...

  • Dutch Customer Advisor for Smart Home

    2 weeks ago

    Athens, Attica, Greece speakit Full time €45,000 - €55,000 per year

    Are you a Dutch speaker who enjoys assisting customers and solving problems efficiently? On behalf of our client we are looking for a Dutch-speaking Customer Advisor to join their team for a project with a leading premium home appliances brand. In this role, you will be the first point of contact for customers, helping them with questions about products,...

  • Dutch Customer Care Advisor for Fashion Retail

    2 weeks ago

    Athens, Attica, Greece speakit Full time €45,000 - €55,000 per year

    On behalf of our client, we are looking for a skilled Dutch Customer Support Specialist to join a fast-paced teamWe are looking for a motivated Dutch-speaking Customer Care Advisor  to join the team of a leading international fashion retailer. In this role, you will be the voice of the brand for our Dutch-speaking customers, ensuring every interaction...