English Speaking Customer Advisor

Are you a highly proficient English speaker with a passion for helping people? Do you thrive in a dynamic, fast-paced environment and prefer working a night schedule? We are looking for dedicated and empathetic individuals to join our team in Athens as a Night Shift Customer Advisor for one of the world's largest home improvement projects.

This is a fully on-site role in our modern office in Athens. Please note that this position requires candidates to be based in Athens, and no relocation assistance is offered.

The Role
As a Night Shift Customer Advisor, you will be the primary point of contact for customers of a major North American home improvement and hardware retail brand. Your goal will be to provide exceptional service and support, ensuring every customer interaction is positive and productive. You will handle a wide range of inquiries, from tracking online orders and managing returns to providing detailed product information and resolving complex issues. This is a crucial role that requires excellent problem-solving skills, patience, and a genuine desire to help others.

Key Responsibilities

• Customer Support: Handle inbound communications (via phone, email, and live chat) from customers, providing accurate information and professional assistance.
• Problem Resolution: Proactively investigate and resolve customer issues related to orders, deliveries, product specifications, and billing.
• Information Management: Accurately document all customer interactions and details in the company's CRM system.
• Product Knowledge: Develop a deep understanding of a vast range of products and services to effectively assist customers.
• Team Collaboration: Work closely with a supportive team and other departments to escalate and resolve complex issues when necessary.
• Adherence to Standards: Follow all company policies and procedures to ensure a consistent and high-quality customer experience.

What We're Looking For

• Fluent English: A minimum of C1 level proficiency in English (both written and spoken) is a must. You will be communicating with customers entirely in English.
• Flexibility: Willingness and availability to work night shifts on a consistent basis.
• Location: Must be a current resident of Athens, Greece, with the legal right to work in the country. No relocation package is offered for this role.
• Communication Skills: Exceptional verbal and written communication skills with a positive and empathetic demeanor.
• Problem-Solving: A natural ability to analyze problems and find effective solutions quickly and efficiently.
• Technical Proficiency: Comfortable working with various software programs, including CRM systems and Microsoft Office.
• Resilience: The ability to remain calm and professional under pressure and in challenging situations.
• Prior experience in a customer-facing role is highly desirable.

What We Offer

• Competitive Salary: A rewarding compensation package that reflects your skills and commitment.
• Generous Benefits: Comprehensive health and life insurance to ensure your well-being.
• Paid Training: A fully paid, intensive training program to equip you with all the knowledge and skills needed for the role.
• Career Growth: Opportunities for professional development and advancement within the company.
• Dynamic Work Environment: Join a diverse and collaborative team in a modern, state-of-the-art office.
• Additional Perks: Enjoy a variety of other benefits and incentives designed to reward your hard work.

How To Apply
If you are a dedicated and customer-focused professional ready to take on a challenging and rewarding night shift role in Athens, we encourage you to apply. Please submit your CV and a brief cover letter outlining your relevant experience.