French Speaking Customer Advisor
2 weeks ago
Location:
Athens, Greece (On-site/Hybrid depending on project needs)
Language Requirement:
Native/Fluent French + Good English (B2 level or above)
Employer:
International Customer Experience Company
About The Role
As a
French-speaking Customer Advisor
, you will be responsible for delivering exceptional customer service to clients across the French-speaking market. You will handle inquiries, resolve issues, and provide product or service support, always ensuring an outstanding customer experience.
Responsibilities
- Manage incoming customer requests via phone, email, and chat in French.
- Provide accurate information on products, services, warranties, and troubleshooting.
- Support customers with technical assistance, usage guidance, and order tracking.
- Handle complaints and ensure fast, effective solutions.
- Escalate complex cases to the appropriate support teams when necessary.
- Maintain accurate records of customer interactions in the system.
- Ensure a positive and professional representation of the brand at all times.
Requirements
- Native-level or fluent French speaker (C1C2).
- Good command of English (B2 level or higher) for internal communication.
- Strong customer service and problem-solving skills.
- Excellent communication skills (oral and written).
- Ability to work in a fast-paced environment and manage multiple tasks.
- Previous experience in customer service or technical support is an advantage.
- Basic technical knowledge of consumer products is a plus.
What We Offer
- Competitive monthly salary with performance-based bonuses.
- Relocation package (flight to Athens, temporary accommodation, and assistance with permanent housing).
- Private health insurance.
- Ongoing training and career development opportunities.
- Multicultural work environment with international colleagues.
- Opportunity to live and work in sunny Athens.
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