Night Shift English-Speaking Customer Support Advisor

19 hours ago

Athens, Attica, Greece BrightPathcompany Full time €20,000 - €25,000 per year

Location:
Athens, Greece (On-Site)

Schedule:
Night shift (rotational), full-time

Language:
Fluent English (C1+)

Start:
ASAP / Rolling

About The Role
Were hiring
English-speaking Customer Support Advisors
to join a fast-growing
contact center
in
Athens
. Youll deliver high-quality,
phone/chat/email
support to international customers during
night shifts
, resolving issues quickly and professionally while following clear KPIs and quality standards.

What Youll Do

Handle inbound customer queries via
phone, email, and chat
during
night shifts
Diagnose issues, provide step-by-step solutions, and
escalate
when necessary

Document cases accurately in the
CRM
and follow internal
SOPs/KPIs
Own customer satisfaction with clear, empathetic communication

Collaborate with team leaders and QA for continuous improvement

What Youll Need

Fluent English (C1 or above)
, written and spoken

Previous
customer service / contact center
experience is a plus

Comfortable working
night shifts
(e.g., between 22:0007:00 on a rotating schedule)

Strong problem-solving skills, patience, and resilience

Work authorization in Greece
(EU citizenship or valid residence/work permit)

Whats In It for You

  • Competitive fixed salary with night-shift premiums
  • Private health insurance and paid training
  • Career growth in a multicultural environment
  • Modern office in Athens with professional support and onboarding

How to Apply

Send your
CV in English
(PDF) with the email subject
Night Shift CS Advisor Athens
to

.

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