Night Shift English-Speaking Customer Support Advisor Athens, Greece
3 days ago
Location: Athens, Greece (On-Site)
Schedule: Night shift (rotational), full-time
Language: Fluent English (C1+)
Start: ASAP / Rolling
Were hiring English-speaking Customer Support Advisors to join a fast-growing contact center in Athens. Youll deliver high-quality, phone/chat/email support to international customers during night shifts, resolving issues quickly and professionally while following clear KPIs and quality standards.
What Youll DoHandle inbound customer queries via phone, email, and chat during night shifts
Diagnose issues, provide step-by-step solutions, and escalate when necessary
Document cases accurately in the CRM and follow internal SOPs/KPIs
Own customer satisfaction with clear, empathetic communication
Collaborate with team leaders and QA for continuous improvement
What Youll NeedFluent English (C1 or above), written and spoken
Previous customer service / contact center experience is a plus
Comfortable working night shifts (e.g., between 22:0007:00 on a rotating schedule)
Strong problem-solving skills, patience, and resilience
Work authorization in Greece (EU citizenship or valid residence/work permit)
Whats In It for You-
Competitive fixed salary with night-shift premiums
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Private health insurance and paid training
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Career growth in a multicultural environment
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Modern office in Athens with professional support and onboarding
Send your CV in English (PDF) with the email subject Night Shift CS Advisor Athens to
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