Italian Speaking Customer Service for Online Learning
1 week ago
Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Service Representative within the Online Learning & EdTech Department. This role is crucial for supporting learners in navigating their educational journeys and providing them with the assistance they need to thrive in an online learning environment. As a representative, you will be the primary point of contact for Italian-speaking customers, addressing inquiries related to online courses, platforms, and educational resources. If you are passionate about education and have a flair for customer service, we would love to hear from you
Key Responsibilities- Provide exceptional customer support in Italian, answering inquiries related to online learning programs and EdTech services.
- Assist customers with technical issues, course selection, and account management to enhance their online learning experience.
- Document customer interactions accurately, maintaining up-to-date records in the system to support service quality improvement.
- Collaborate with the EdTech team to troubleshoot and resolve any complex issues customers may encounter.
- Stay informed about the latest educational products and services to offer customers relevant and accurate assistance.
- Engage in proactive outreach to customers, following up on their inquiries and feedback.
- Participate in training sessions and continuous learning opportunities to enhance your knowledge and skills in customer service and education technology.
Requirements
- Fluency in Italian and strong communication skills in English, both written and spoken.
- Experience in customer service, preferably in the education or EdTech sectors, is a significant advantage.
- Strong analytical and problem-solving abilities, with a keen focus on delivering outstanding service.
- Excellent verbal and written communication skills for effective interaction with customers.
- Able to manage multiple tasks and prioritize effectively in a remote working environment.
- Attention to detail and strong organizational skills for maintaining accurate records of customer interactions.
- A passion for online learning and educational technologies, with a desire to help others succeed in their educational pursuits.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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Athens, Attica, Greece Patrique Mercier Recruitment TR Full timePatrique Mercier Recruitment is excited to offer a rewarding opportunity for an Italian Speaking Customer Service Representative within the Online Learning & EdTech Department. In this vital role, you will assist Italian-speaking customers with inquiries related to online courses, platform navigation, and educational resources. Your passion for education and...
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