Spanish Speaking Customer Service for Hotel Reservations
2 days ago
Patrique Mercier Recruitment is delighted to offer a fantastic opportunity for a Spanish Speaking Customer Service Representative within the Hotel Reservations and Hospitality Department. In this key role, you will provide exceptional support to Spanish-speaking clients, assisting them with hotel reservations, inquiries regarding amenities, and addressing any issues that may arise during their stay. Your dedication to customer satisfaction and strong communication skills will be essential in creating unforgettable experiences for our guests. If you are fluent in Spanish and have a passion for hospitality, we want you to join our team
Responsibilities- Deliver outstanding customer service to Spanish-speaking customers regarding hotel reservations and services.
- Assist clients with inquiries about room availability, rates, and hotel amenities.
- Process reservations, modifications, and cancellations accurately and efficiently.
- Document all customer interactions in the CRM system for effective tracking and follow-up.
- Collaborate with hotel staff to ensure the highest level of service and assist with guest inquiries.
- Stay informed about hotel policies, promotions, and local attractions to provide informed assistance.
Requirements
- Fluency in Spanish and English; knowledge of additional languages is a plus.
- Experience in customer service, particularly in the hospitality or travel industry.
- Strong communication and interpersonal skills.
- Proficient in CRM systems and computer applications.
- Detail-oriented with strong organizational skills.
- Able to work both independently and collaboratively in a team environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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