Spanish Speaking Customer Service for Hotel Reservations
5 days ago
Patrique Mercier Recruitment FR is thrilled to present an opportunity for a Spanish Speaking Customer Service Representative in the Hotel Reservations & Hospitality Department. This role is ideally suited for individuals who are passionate about customer service and the hospitality industry, and who enjoy helping Spanish-speaking guests with their reservations and inquiries.
Responsibilities- Provide outstanding customer service to Spanish-speaking clients via phone, email, and chat, ensuring inquiries and reservations are handled efficiently.
- Assist customers with hotel reservations, modifications, and cancellations, while providing information about services and amenities.
- Address customer complaints and resolve issues professionally to enhance overall guest satisfaction.
- Accurately document customer interactions and maintain records within the company's CRM system.
- Collaborate with hotel staff and management to ensure a smooth and enjoyable experience for guests.
- Stay informed about hotel policies, promotions, and local attractions to offer relevant information to clients.
- Promote a positive and welcoming environment, ensuring each guest feels valued and appreciated.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, particularly in the hospitality or travel industry.
- Strong communication and active listening skills.
- Ability to handle difficult situations and resolve complaints effectively and compassionately.
- Proficient in customer service software and Microsoft Office applications.
- A detail-oriented mindset with excellent organizational skills.
- A genuine interest in hospitality and a desire to create memorable experiences for guests.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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