Nordic Speaking Customer Service for Hotel Reservations
5 days ago
Patrique Mercier Recruitment FR is thrilled to present a fantastic opportunity for a Nordic Speaking Customer Service Representative in the Hotel Reservations & Hospitality Department. This role is perfect for individuals who are passionate about travel and hospitality, and are committed to providing outstanding service to Nordic-speaking clients.
Responsibilities- Provide exceptional customer service to Nordic-speaking clients through phone, email, and chat for hotel reservations and inquiries.
- Assist customers in booking accommodations, making modifications, and handling cancellations.
- Resolve customer complaints and issues with a proactive and solution-oriented approach.
- Document all customer interactions and maintain accurate records in the reservation system.
- Stay informed about hotel services, promotions, and local attractions to offer personalized recommendations.
- Collaborate with hotel staff and internal teams to ensure seamless service delivery.
- Deliver a positive and memorable experience for guests by addressing any special requests or needs.
Requirements
- Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, or Finnish) and English, both written and spoken.
- Previous experience in customer service, preferably in the hospitality or travel industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficient in using reservation systems and Microsoft Office Suite.
- Attention to detail with strong organizational and multitasking skills.
- A genuine passion for the hospitality industry and helping guests have a great experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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