Nordic Speaking Customer Support for Gaming

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to providing exciting career opportunities for talented professionals. We are currently seeking a Nordic Speaking Customer Support Representative for the Gaming & Esports Department. This role is ideal for individuals who are passionate about gaming and esports and enjoy engaging with customers to enhance their gaming experience.

Responsibilities
  • Deliver exceptional customer support to Nordic-speaking clients within the gaming and esports space via phone, email, and chat.
  • Assist customers with inquiries related to game features, account management, and troubleshooting.
  • Resolve customer issues and complaints with empathy and professionalism to ensure satisfaction.
  • Document customer interactions accurately and maintain detailed records.
  • Collaborate with game developers and product teams to improve customer experiences and address complex issues.
  • Stay informed about the latest industry trends, game releases, and esports events to provide knowledgeable assistance.
  • Gather and analyze customer feedback to contribute to product and service improvements.

Requirements

  • Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, Finnish, or Icelandic) and English, both written and spoken.
  • Experience in customer service, preferably in the gaming or esports industry.
  • Strong communication skills and the ability to convey technical information clearly.
  • Genuine passion for gaming and knowledge of esports trends and culture.
  • Proficient in customer support software and standard office applications.
  • Excellent problem-solving skills and a proactive approach to customer assistance.
  • Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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