Nordic Speaking Customer Support for Gaming

7 hours ago

Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our Gaming & Esports Department. In this exciting role, you will provide dedicated support to Nordic-speaking gamers and esports enthusiasts. Your responsibilities will include addressing inquiries related to gaming products, tournaments, and services, as well as resolving issues to enhance customer experience. If you are passionate about gaming and esports and excel in customer service, we would love to hear from you

Responsibilities
  • Deliver exceptional customer support to Nordic-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries regarding games, gaming platforms, and esports tournaments.
  • Quickly resolve customer complaints and technical issues to ensure satisfaction.
  • Accurately document all customer interactions in the CRM system.
  • Collaborate with internal teams to gather feedback and improve service delivery.
  • Stay updated on gaming trends and product knowledge to provide informed assistance.

Requirements

  • Fluency in a Nordic language (Swedish, Norwegian, Danish, Finnish) and English; knowledge of additional languages is a plus.
  • Experience in customer support, particularly within the gaming or esports sector.
  • Strong communication skills and a genuine passion for gaming and esports.
  • Excellent problem-solving abilities and a customer-centric approach.
  • Familiarity with CRM tools and proficiency in standard office software.
  • Ability to work effectively as part of a team or independently in a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras

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