Polish Speaking Customer Support for Music Streaming Platform Department
2 days ago
Patrique Mercier Recruitment is thrilled to announce an opening for a Polish Speaking Customer Support Representative for the Music Streaming Platform Department. In this exciting role, you will provide exceptional support to Polish-speaking customers, helping them navigate the music streaming service and address any inquiries or issues they may encounter. Your passion for music and dedication to customer service will play a crucial role in enhancing the user experience on this popular platform. If you are enthusiastic about helping others and sharing your love for music, we invite you to apply
Responsibilities- Deliver high-quality customer support to Polish-speaking users via phone, email, and chat.
- Assist customers with account management, subscription inquiries, and technical issues.
- Effectively resolve customer complaints and ensure satisfaction with timely solutions.
- Maintain accurate documentation of customer interactions in the CRM system.
- Work closely with internal teams to relay user feedback and improve service offerings.
- Stay updated on product features, music trends, and industry developments to provide knowledgeable support.
Requirements
- Fluency in Polish and English; additional language skills are a plus.
- Previous experience in customer support, particularly within the music or entertainment industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with CRM systems and proficiency in standard office software.
- A passion for music and an understanding of music streaming services.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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