Portuguese Speaking Customer Support for Online Pharmacy
5 days ago
Patrique Mercier Recruitment FR is focused on connecting talented individuals with rewarding career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for our Online Pharmacy & Telemedicine Department. This role is perfect for individuals who are passionate about healthcare and are dedicated to providing exceptional customer service to Portuguese-speaking clients.
Responsibilities- Provide high-quality customer support to Portuguese-speaking clients regarding online pharmacy and telemedicine services via phone, email, and chat.
- Assist customers with inquiries related to medication orders, consultations, service policies, and health-related questions.
- Effectively resolve customer issues and complaints to ensure a positive experience.
- Accurately document all customer interactions and ensure follow-up on any outstanding matters.
- Collaborate with healthcare professionals and pharmacy staff to support customer needs efficiently.
- Keep customers informed about available services, product offerings, and safety regulations.
- Collect customer feedback and insights to support continuous improvement of services.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, preferably in healthcare, pharmacy, or telemedicine.
- Strong communication and interpersonal skills with a focus on customer care.
- Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
- Familiarity with CRM systems and standard office software.
- Strong problem-solving skills and the ability to work independently.
- Willingness to work flexible hours, including evenings and weekends when necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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