Portuguese Speaking Customer Support for Online Pharmacy

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is focused on connecting talented individuals with rewarding career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for our Online Pharmacy & Telemedicine Department. This role is perfect for individuals who are passionate about healthcare and are dedicated to providing exceptional customer service to Portuguese-speaking clients.

Responsibilities
  • Provide high-quality customer support to Portuguese-speaking clients regarding online pharmacy and telemedicine services via phone, email, and chat.
  • Assist customers with inquiries related to medication orders, consultations, service policies, and health-related questions.
  • Effectively resolve customer issues and complaints to ensure a positive experience.
  • Accurately document all customer interactions and ensure follow-up on any outstanding matters.
  • Collaborate with healthcare professionals and pharmacy staff to support customer needs efficiently.
  • Keep customers informed about available services, product offerings, and safety regulations.
  • Collect customer feedback and insights to support continuous improvement of services.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, preferably in healthcare, pharmacy, or telemedicine.
  • Strong communication and interpersonal skills with a focus on customer care.
  • Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
  • Familiarity with CRM systems and standard office software.
  • Strong problem-solving skills and the ability to work independently.
  • Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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