German Speaking Customer Support for Online Pharmacy
4 days ago
Patrique Mercier Recruitment FR is dedicated to connecting exceptional professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Online Pharmacy & Telemedicine Department. This position is ideal for individuals who are passionate about healthcare and wellness, and who are equipped to offer unparalleled support to German-speaking clients navigating their medical and pharmaceutical needs.
Responsibilities- Provide exemplary customer support to German-speaking clients regarding online pharmacy services and telemedicine consultations via phone, email, and chat.
- Assist customers with inquiries about medications, prescriptions, and telemedicine services.
- Effectively resolve customer concerns and complaints, ensuring a smooth and positive experience.
- Maintain accurate and detailed records of customer interactions and follow up on unresolved issues.
- Collaborate with healthcare professionals and internal teams to address customer needs efficiently.
- Educate clients on how to use online services, safety protocols, and medication management.
- Gather customer feedback to identify areas for improvement and enhance service offerings.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer support, preferably in healthcare, pharmacy, or telemedicine.
- Strong communication skills with a focus on empathy and customer satisfaction.
- Detail-oriented with excellent organizational abilities.
- Proficient in CRM systems and standard office software.
- Strong problem-solving skills and the ability to manage multiple tasks effectively.
- Flexibility to work varied hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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