Nordic Speaking Customer Support for Online Pharmacy

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to connecting talented individuals with exciting career paths. We are currently seeking a Nordic Speaking Customer Support Representative for our Online Pharmacy & Telemedicine Department. This role is perfect for those who are passionate about healthcare and customer service, providing support to clients across Nordic languages.

Responsibilities
  • Deliver outstanding customer support to Nordic-speaking clients regarding online pharmacy and telemedicine services via phone, email, and chat.
  • Assist customers with inquiries related to prescription management, service usage, and product information.
  • Resolve customer complaints and issues effectively, ensuring a high standard of care and satisfaction.
  • Maintain accurate records of customer interactions and ensure timely follow-up on outstanding inquiries.
  • Collaborate with healthcare professionals and internal teams to support patient needs and enhance service quality.
  • Stay informed about the latest developments in telemedicine and pharmacy services to provide relevant information to customers.
  • Gather feedback from clients to contribute to the continuous improvement of services and processes.

Requirements

  • Fluency in one or more Nordic languages (such as Swedish, Danish, Norwegian, or Finnish) and English, both written and spoken.
  • Experience in customer support, ideally within the healthcare, pharmacy, or telemedicine industry.
  • Strong communication skills with a focus on empathy and customer satisfaction.
  • Detail-oriented with excellent organizational and time-management skills.
  • Proficiency in using CRM systems and standard office applications.
  • Strong problem-solving skills and a proactive mindset.
  • Flexible availability to work varied hours, including evenings and weekends if required.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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