French Speaking Customer Support for Online Pharmacy

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently seeking a French Speaking Customer Support Representative for our Online Pharmacy & Telemedicine Department. This position is perfect for individuals who are passionate about healthcare and customer service, and who enjoy assisting French-speaking clients in navigating online pharmacy services and telemedicine solutions.

Responsibilities
  • Provide outstanding customer support to French-speaking clients regarding online pharmacy and telemedicine services via phone, email, and chat.
  • Assist customers with inquiries about medications, prescriptions, appointment scheduling, and service policies.
  • Effectively resolve customer complaints and issues, ensuring a high level of satisfaction.
  • Document all customer interactions accurately and follow up on any outstanding issues.
  • Collaborate with healthcare professionals and internal teams to address customer needs and improve service delivery.
  • Educate customers about medication management, prescription refills, and telemedicine processes.
  • Gather customer feedback to support continuous improvement of services and customer satisfaction.

Requirements

  • Fluency in French and English, both written and spoken.
  • Previous experience in customer service, preferably in the healthcare, pharmacy, or telemedicine industry.
  • Strong communication skills with a focus on helping customers effectively.
  • Detail-oriented with strong organizational and time-management skills.
  • Proficiency in using CRM systems and standard office software.
  • Ability to handle sensitive information with discretion and confidentiality.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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