French Speaking Customer Support for Online Pharmacy
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently seeking a French Speaking Customer Support Representative for our Online Pharmacy & Telemedicine Department. This position is perfect for individuals who are passionate about healthcare and customer service, and who enjoy assisting French-speaking clients in navigating online pharmacy services and telemedicine solutions.
Responsibilities- Provide outstanding customer support to French-speaking clients regarding online pharmacy and telemedicine services via phone, email, and chat.
- Assist customers with inquiries about medications, prescriptions, appointment scheduling, and service policies.
- Effectively resolve customer complaints and issues, ensuring a high level of satisfaction.
- Document all customer interactions accurately and follow up on any outstanding issues.
- Collaborate with healthcare professionals and internal teams to address customer needs and improve service delivery.
- Educate customers about medication management, prescription refills, and telemedicine processes.
- Gather customer feedback to support continuous improvement of services and customer satisfaction.
Requirements
- Fluency in French and English, both written and spoken.
- Previous experience in customer service, preferably in the healthcare, pharmacy, or telemedicine industry.
- Strong communication skills with a focus on helping customers effectively.
- Detail-oriented with strong organizational and time-management skills.
- Proficiency in using CRM systems and standard office software.
- Ability to handle sensitive information with discretion and confidentiality.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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