Norwegian Technical Support for Major Tech Company
5 days ago
Join Patrique Mercier Recruitment JP as a Norwegian Technical Support Specialist for a leading tech company and embrace the opportunity to work in beautiful Greece This exciting role includes a fully paid relocation package, making your transition to a new culture smooth and hassle-free. In this position, you will provide exemplary technical support to Norwegian-speaking customers, assisting them with various inquiries regarding innovative technology products and services. You'll gain valuable experience in a collaborative environment where your problem-solving skills will shine. If you are passionate about technology and helping customers, this role is an excellent fit for you
Responsibilities- Provide high-quality technical assistance to Norwegian-speaking customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to the company's products and services efficiently.
- Collaborate with engineering teams to escalate and resolve complex technical problems.
- Document all customer interactions and technical issues accurately in the CRM system.
- Engage in ongoing training to enhance product knowledge and refine customer support skills.
- Offer valuable feedback to improve support processes and enhance customer satisfaction.
- Assist in the onboarding and training of new team members as required.
Requirements
- Fluency in Norwegian and English, both written and spoken.
- Strong technical aptitude and problem-solving abilities.
- Excellent communication and customer service skills.
- Previous experience in technical support or IT is preferred but not mandatory.
- Ability to quickly learn new technologies and processes.
- Team-oriented mindset with a genuine passion for helping others.
- Willingness to relocate to Greece and immerse yourself in a new cultural environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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