Latvian Technical Support for Major Tech Company
5 days ago
Join Patrique Mercier Recruitment JP as a Latvian Technical Support Specialist for a major tech company and uncover the beauty of Greece while advancing your career This fantastic opportunity offers a fully paid relocation package to ensure a seamless transition to your new home. In this role, you will provide exceptional technical support to Latvian-speaking customers, assisting them with a range of inquiries regarding innovative technology products and services. You'll refine your technical skills and problem-solving abilities in a collaborative work environment that values outstanding customer service. If you're excited about technology and eager to embrace a new lifestyle, this role is designed for you
Responsibilities- Deliver high-quality technical assistance to Latvian-speaking customers through phone, email, and chat.
- Identify and resolve technical issues related to the company's products and services effectively.
- Work closely with engineering teams to escalate and handle more complex technical concerns.
- Keep accurate records of customer interactions and technical issues within the CRM system.
- Engage in continuous training to enhance product knowledge and improve customer support skills.
- Provide suggestions to improve support processes and enhance customer satisfaction.
- Assist in onboarding and training new team members as needed.
Requirements
- Fluency in Latvian and English, both written and spoken.
- Strong technical aptitude and problem-solving capabilities.
- Exceptional communication and customer service skills.
- Prior experience in technical support or IT is beneficial but not mandatory.
- Ability to quickly learn new technologies and processes.
- A collaborative mindset with a passion for helping others.
- Willingness to relocate to Greece and adapt to a new cultural environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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