Portuguese Speaking Customer Support for Mobile Banking Services Department
5 days ago
Patrique Mercier Recruitment FR is excited to connect talented professionals with rewarding career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for our Mobile Banking Services Department. This role is ideal for individuals who are passionate about financial technology and committed to providing exceptional customer service to Portuguese-speaking clients in the mobile banking sector.
Responsibilities- Provide outstanding customer support to Portuguese-speaking clients regarding mobile banking services through phone, email, and chat.
- Assist customers with inquiries related to account management, transaction issues, and app functionalities.
- Effectively troubleshoot technical issues and guide clients in resolving their concerns.
- Document customer interactions accurately and ensure timely follow-up on outstanding issues.
- Collaborate with IT and product teams to address complex issues and improve service delivery.
- Educate customers on mobile banking features, security protocols, and best practices.
- Gather customer feedback to support continuous improvement initiatives within the mobile banking experience.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer support, particularly within the banking or fintech sector is preferred.
- Strong communication skills with a customer-centric approach and the ability to handle sensitive information.
- Detail-oriented with effective organizational and time management skills.
- Proficient in using customer support software and common office applications.
- Strong problem-solving abilities and aptitude for technical troubleshooting.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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