
French Speaking Customer Service for Fashion
4 days ago
Patrique Mercier Recruitment PT is excited to present an amazing opportunity for a French Speaking Customer Service Representative for the Fashion & Apparel Department. In this pivotal role, you will be responsible for engaging with customers who are passionate about fashion, providing them with exceptional support and service. As a key member of the team, you will assist French-speaking customers with inquiries related to products, orders, returns, and general brand information. If you have a flair for fashion and a passion for delivering outstanding customer experiences, we would love to have you join us
Key Responsibilities- Provide high-quality customer service in French, addressing inquiries related to fashion products, order status, and return policies.
- Assist customers with technical issues related to online orders and help them navigate through the brand's website effectively.
- Document customer interactions accurately, ensuring all information is recorded for future reference and continuous service improvement.
- Collaborate with internal teams to solve complex customer issues and provide timely solutions.
- Stay updated on the latest fashion trends, product launches, and brand campaigns to provide informed responses to customers.
- Engage proactively with customers to enhance their shopping experience and foster brand loyalty.
- Participate in training sessions to continuously improve product knowledge and customer service skills.
Requirements
- Fluency in French and strong communication skills in English, both written and spoken.
- Previous experience in customer service, preferably in the fashion retail or apparel industry.
- Strong problem-solving abilities with a customer-centered approach to service delivery.
- Excellent communication skills, with the capability to engage and connect with customers professionally.
- Able to thrive in a fast-paced environment, managing multiple inquiries with attention to detail.
- Organizational skills to maintain accurate customer records and documentation.
- A genuine interest in fashion and a willingness to stay updated on industry trends and product offerings.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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