Italian Speaking Customer Service for Fashion
3 days ago
Patrique Mercier Recruitment is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Fashion & Apparel Department. In this vibrant role, you will engage with Italian-speaking customers, providing them with exceptional support related to fashion inquiries, order management, and product information. Your passion for fashion and commitment to customer satisfaction will make a significant impact on our clients' shopping experiences. If you are fluent in Italian and enjoy helping others with their fashion needs, we want you to join our team
Responsibilities- Provide outstanding customer service to Italian-speaking clients via phone, email, and chat regarding fashion and apparel inquiries.
- Assist customers with order placement, tracking, returns, and exchanges.
- Offer styling advice and product recommendations based on customer preferences.
- Document all customer interactions accurately in the CRM system for effective follow-up.
- Collaborate with internal teams to ensure a seamless shopping experience for customers.
- Stay informed about the latest fashion trends and product offerings to provide knowledgeable assistance.
Requirements
- Fluency in Italian and English; additional languages are a plus.
- Experience in customer service, particularly in the fashion or retail industry, is preferred.
- Strong communication and interpersonal skills with a customer-centric approach.
- Detail-oriented with excellent organizational skills.
- Familiarity with CRM systems and proficient in basic computer applications.
- Able to work independently in a fast-paced environment and manage multiple inquiries effectively.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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