Spanish Speaking Customer Service for Fashion

2 days ago

Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Spanish Speaking Customer Service Representative for the Fashion & Apparel Department. In this vibrant role, you will provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to fashion products, orders, and service issues. Your passion for fashion and strong customer service skills will play a crucial role in enhancing the shopping experience for our clientele. If you are fluent in Spanish and have a flair for fashion, we would love to see you join our team

Responsibilities
  • Provide outstanding customer service to Spanish-speaking clients via various communication channels.
  • Assist customers with inquiries regarding products, order statuses, returns, and exchanges.
  • Document and track customer interactions accurately in the CRM system for effective resolution and follow-up.
  • Collaborate with internal teams to resolve customer queries and enhance satisfaction.
  • Stay informed about the latest fashion trends, promotions, and product offerings to provide knowledgeable support.
  • Build and maintain positive relationships with customers to promote loyalty and brand recognition.

Requirements

  • Fluency in Spanish and English; knowledge of additional languages is a plus.
  • Experience in customer service, especially in the fashion or retail industry, is preferred.
  • Strong communication and interpersonal skills.
  • Familiarity with CRM systems and e-commerce platforms.
  • Detail-oriented with excellent organizational skills.
  • Able to work in a fast-paced environment while managing multiple customer inquiries.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras

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