Spanish Speaking Customer Service for Fashion

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment PT Full time

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a Spanish Speaking Customer Service Representative in our Fashion & Apparel Department. In this role, you will have the chance to connect with fashion enthusiasts and assist customers with their inquiries, returns, and orders. As a crucial member of our team, you will provide exceptional support to Spanish-speaking clients and contribute to an outstanding shopping experience. If you have a passion for fashion and a dedication to customer service, we want to hear from you

Key Responsibilities
  • Deliver high-quality customer service in Spanish, addressing inquiries related to fashion products, orders, and returns.
  • Assist customers with product selections and provide styling advice to enhance their shopping experience.
  • Resolve customer complaints and concerns promptly, ensuring customer satisfaction and loyalty.
  • Document all customer interactions accurately, maintaining comprehensive records in the CRM system.
  • Collaborate with the logistics and inventory teams to track orders and provide timely updates to customers.
  • Stay updated on current fashion trends and product offerings to provide informed assistance to clients.
  • Participate in ongoing training to enhance both product knowledge and customer service skills.

Requirements

  • Fluency in Spanish and a strong command of English, both written and spoken.
  • Previous experience in customer service, preferably in the fashion or retail industry, is highly desirable.
  • Excellent problem-solving skills and a proactive approach to resolving customer issues.
  • Strong communication and interpersonal skills to engage effectively with customers.
  • Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Attention to detail and strong organizational skills for maintaining accurate records.
  • A genuine passion for fashion and a desire to help customers find the perfect products.

Benefits

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • 2 additional salaries per year.
  • Fully paid training by certified instructors

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