French Speaking Customer Service for Veterinary Services Department
3 days ago
Patrique Mercier Recruitment PT is pleased to announce an exciting opportunity for a French Speaking Customer Service Representative in the Veterinary Services Department. This role is integral in providing exceptional support to pet owners and veterinary professionals, ensuring that inquiries related to veterinary services are handled with care and professionalism. As the primary point of contact for French-speaking clients, you will assist with their inquiries, providing vital information and support that contributes to the well-being of pets and enhances client satisfaction. If you are compassionate and enjoy helping others, this is the perfect opportunity for you.
Key Responsibilities- Provide outstanding customer support in French, assisting clients with inquiries about veterinary services and products.
- Handle appointment scheduling, follow-up inquiries, and resolve any concerns with empathy and efficiency.
- Document customer interactions accurately, maintaining detailed records of inquiries and resolutions in the system.
- Collaborate with veterinary staff and other departments to ensure comprehensive support for pet owners.
- Stay informed about veterinary services, procedures, and products to provide accurate information to clients.
- Engage customers proactively, providing them with timely updates and information about their inquiries or appointments.
- Participate in training sessions to enhance your skills and knowledge in customer service and veterinary services.
Requirements
- Fluency in French and strong communication skills in English, both written and spoken.
- Prior experience in customer service, particularly in veterinary or healthcare-related fields, is preferred.
- Strong interpersonal skills and empathy for addressing customer inquiries and concerns.
- Excellent problem-solving abilities with a focus on customer satisfaction.
- Able to manage multiple tasks and stay organized in a fast-paced environment.
- Attention to detail and accuracy in documenting customer interactions and records.
- A genuine passion for animal welfare and understanding of veterinary services is a plus.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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