Dutch Speaking Customer Service for Veterinary Services Department
8 hours ago
Patrique Mercier Recruitment PT is pleased to present an exceptional opportunity for a Dutch Speaking Customer Service Representative within the Veterinary Services Department. In this vital role, you will be responsible for providing exceptional support to Dutch-speaking clients who are seeking assistance with veterinary inquiries and services. Your dedication to customer service will help pet owners navigate their options and ensure their animals receive the best care possible. Join our compassionate team in making a difference in the lives of pets and their owners while enjoying a fulfilling career.
Key Responsibilities- Provide high-quality customer support in Dutch, assisting clients with inquiries about veterinary services and pet care.
- Manage appointment bookings, follow-ups, and provide information on products and services available in the veterinary department.
- Document customer interactions, ensuring accurate and up-to-date records are maintained for follow-up and service improvement.
- Address customer concerns and complaints with empathy, providing effective solutions and a reassuring experience.
- Collaborate with veterinary staff to ensure a seamless flow of information between clients and the veterinary team.
- Stay informed about veterinary products, services, and industry trends to provide accurate information to clients.
- Participate in ongoing training to enhance knowledge of veterinary services and improve customer engagement techniques.
Requirements
- Fluency in Dutch and strong English communication skills, both written and spoken, are essential.
- Experience in customer service, particularly in the veterinary or animal care field, is highly advantageous.
- Excellent problem-solving skills and a customer-oriented mindset, with the ability to handle sensitive situations tactfully.
- Strong verbal and written communication abilities for effective client interaction.
- Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment.
- Attention to detail and organizational skills for maintaining accurate records and schedules.
- A passion for animal welfare and an eagerness to learn about veterinary services and products.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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